Payment methods accepted on ESCALES Shop Online are: Visa, Mastercard, American Express, Paypal, Sofort (Germany, Switzerland, Belgium, Austria), iDeal (Netherlands), Yandex (Russia), JCB (Japan) and UnionPay (China). Multiple payments are not accepted.
Shop Online prices are the same as the ones in the rest of stores. The shipping costs can be up to the client, depending on the amount of the order and the country of delivery.
CAN I ASK FOR TAX FREE?
ESCALES Shop Online is unable to provide Tax Free.
Protecting your personal details is a top priority for us. For this reason, ESCALES Shop Online uses Secure Socket Layer (SSL) encryption for every transaction in order to ensure that your order is secure. Credit card information is never stored.
You can choose as shipping address the one that better works for you: your home, your office or another person’s address. In order to offer you the best service, we have chosen UPS to guarantee a fast and secure delivery.
UPS is unable to deliver at PO boxes.
Once UPS has collected your order, you will be able to track it through www.ups.com, thanks to the tracking number you will receive at the shipment moment.
If no one was at the delivery address at the first attempt of delivery, UPS will drop your box at an UPS Access Point, that can be checked with the tracking number or the notification left by the deliverer.
SOME ITEMS MAY BE SHIPPED SEPARATELY
Due to our limited numbered collections, it is possible that some items of a single order may be sent in different parcels. Each shipment will have its own tracking number, that we will be informed to you. You will only be charged one shipping cost per order (in case your order has a shipping cost).
Delivery time can take fom 2 to 5 working days (Monday to Friday) for European countries. In sale period, shipping time can increase.
UPS EXPRESS service is used for every shipment outside of Europe. Delivery time is between 3 and 7 working days.
Custom and Import Duties Information
Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Escales Paris does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country´s custom policies, please contact your local customs office.
Shipment of merchandise imported by one person may be imported free of duties and taxes on orders below 800$. Find more info here.
FREE STANDARD SHIPPING ON ORDERS OVER 200 € FOR UE
AND FREE EXPRESS SHIPPING ON ORDERS OVER 500 € FOR THE REST OF THE WORLD
USA, CANADA, AUSTRALIA, NEW ZEALAND, RUSSIAN FEDERATION, SAUDI ARABIA, UNITED ARAB EMIRATES, QATAR, TURKEY, ARGENTINA, ANGOLA, BRAZIL, BAHAMAS, BAHRAIN, BARBADOS, SEYCHELLES, MARTINIQUE, LEBANON, ISRAEL, CYPRUS, REUNION, CHILE, MEXICO, PERU, PUERTO RICO, VENEZUELA, URUGUAY, UZBEKISTAN, AZERBAYAN, MOROCCO, SOUTH AFRICA, KUWAIT, COSTA RICA, COLOMBIA, DOMINICAN REPUBLIC, ICELAND, PHILIPPINES, SINGAPORE, HONG KONG, JAPAN, CHINA, KOREA, THAILAND, INDIA, KAZAJISTAN
*Delivery times are approximate. Saturdays, Sundays and Public Holidays are not considered Working Days.
RETURNS AND EXCHANGES
If after receiving the purchased item, you are not satisfied, escales-paris.com gives you the opportunity to exchange (size / color) or return it for a refund, within thirty (30) days.
Return shipping cost and method is up to the client. We recommend to use a carrier that provides you with a tracking number to track the return package shipment.
The expenses related to the return of the Articles will be taken care of by Escales in the only cases where the article delivered is different from that which was ordered or if the product is defective.
The procedure for returns is the following:
1) Send an email to the address firstname.lastname@example.org with your first and last Name, order number and codes of the articles that are returned, without forgetting to explain the reasons for the return.
2) Send your return to the following address:
25 Rue Royale
Returns from non-European countries must be informed by email to email@example.com and accepted before being sent. Our Customer Service department will respond to you within 48 hours, excluding the weekend and holidays, by sending instructions on how to proceed.
It is also possible to return or exchange items in one of our following stores. We remind you that no refund will be made in store. It will be escales-paris.com who will make the refund on your credit card or PayPal account used for the payment.
PARIS ROYAL 25, Rue Royale - Village Royal 75008 Paris Tel. +33 1 53 30 07 28
PARIS BONAPARTE 28, Rue Bonaparte 75006 Paris Tel. +33 1 44 07 38 54
QUINTA DO LAGO Quinta Shopping - Quinta Do Lago 8135 Almancil, Algarve Tel. +351 289 358 670
VILAMOURA Marina de Vilamoura / Loja G 8125/407 Vilamoura Tel. +351 289 321 681
After checking the items returned, we will immediately refund you the amount of the items and notify you by e-mail.
The time required to receive the credit on your account depends on your bank and can usually last up to 10 business days.
In case of not receiving the confirmation email within 15 days, please contact the Customer Service Dept.
Protecting your personal details is a top priority for us. For this reason, Escales Shop Online uses Secure Socket Layer (SSL) encryption for every transaction in order to ensure that your order is secure. Credit card information is never stored.
All orders are carefully wrapped in our exclusive signature blue gift box*.
ESCALES also offers you the possibility of adding a personalised card to your order.
*not included on small accessories and sale orders
Free standard shipping on orders over 200€ for UE countries and free Express shipping on orders over 500€ for the rest of the world. + INFO
RETURNS & EXCHANGES
If you are not satisfied, items can be exchanged or returned within 30 days. +INFO