METHOD OF PAYMENT
Payment methods accepted on ESCALES Shop Online are: Visa, Mastercard, American Express, Paypal, Sofort (Germany, Switzerland, Belgium, Austria), iDeal (Netherlands), Yandex (Russia), JCB (Japan) and UnionPay (China). Multiple payments are not accepted.
Shop Online prices are the same as the ones in the rest of stores. The shipping costs can be up to the client, depending on the amount of the order and the country of delivery.
CAN I ASK FOR TAX FREE?
ESCALES Shop Online is unable to provide Tax Free.
Protecting your personal details is a top priority for us. For this reason, ESCALES Shop Online uses Secure Socket Layer (SSL) encryption for every transaction in order to ensure that your order is secure. Credit card information is never stored.
You can choose as shipping address the one that better works for you: your home, your office or another person’s address. In order to offer you the best service, we have chosen UPS to guarantee a fast and secure delivery.
UPS is unable to deliver at PO boxes.
Once UPS has collected your order, you will be able to track it through www.ups.com, thanks to the tracking number you will receive at the shipment moment.
If no one was at the delivery address at the first attempt of delivery, UPS will drop your box at an UPS Access Point, that can be checked with the tracking number or the notification left by the deliverer.
SOME ITEMS MAY BE SHIPPED SEPARATELY
Due to our limited numbered collections, it is possible that some items of a single order may be sent in different parcels. Each shipment will have its own tracking number, that we will be informed to you. You will only be charged one shipping cost per order (in case your order has a shipping cost).
Delivery time can take fom 2 to 5 working days (Monday to Friday) for European countries. In sale period, shipping time can increase.
UPS EXPRESS service is used for every shipment outside of Europe. Delivery time is between 3 and 7 working days.
Custom and Import Duties Information
Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Escales Paris does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country´s custom policies, please contact your local customs office.
Shipment of merchandise imported by one person may be imported free of duties and taxes on orders below 800$. Find more info here.
FREE STANDARD SHIPPING ON ORDERS OVER 200 € FOR UEAND FREE EXPRESS SHIPPING ON ORDERS OVER 500 € FOR THE REST OF THE WORLD
UPS EUROPE PRICE
If your order is below 200 €
(2 to 5 working days) *
|FRANCE, SPAIN, PORTUGAL||
|BELGIUM, LUXEMBOURG, MONACO, UK, AUSTRIA, DENMARK, FINLAND, GERMANY, IRLANDA, ITALIA, NETHERLANDS, SWEDEN, GREECE||
|BULGARIA, CROATIA, CZECH REPUBLIC, ESTONIA, HUNGARY, LATVIA, LITHUANIA POLAND, ROMANIA, SLOVAKIA, SLOVENIA||
UPS INTERNATIONAL PRICE
If your order is below 500 €
(3 to 7 working days) *
|SUISSE, NORWAY, ANDORRA, GIBRALTAR||30 €|
|USA, CANADA, AUSTRALIA, NEW ZEALAND, RUSSIAN FEDERATION, SAUDI ARABIA, UNITED ARAB EMIRATES, QATAR, TURKEY, ARGENTINA, ANGOLA, BRAZIL, BAHAMAS, BAHRAIN, BARBADOS, SEYCHELLES, MARTINIQUE, LEBANON, ISRAEL, CYPRUS, REUNION, CHILE, MEXICO, PERU, PUERTO RICO, VENEZUELA, URUGUAY, UZBEKISTAN, AZERBAYAN, MOROCCO, SOUTH AFRICA, KUWAIT, COSTA RICA, COLOMBIA, DOMINICAN REPUBLIC, ICELAND, PHILIPPINES, SINGAPORE, HONG KONG, JAPAN, CHINA, KOREA, THAILAND, INDIA, KAZAJISTAN||45 €|
RETURNS AND EXCHANGES
If after receiving the purchased item, you are not satisfied, escales-paris.com gives you the opportunity to exchange (size / color) or return it for a refund, within thirty (30) days. We do not accept any worn, stained, washed or damaged products. Whenever possible, please, send the returned items in it´s original packaging.
Return shipping cost and method is up to the client. We recommend to use a carrier that provides you with a tracking number to track the return package shipment.
The expenses related to the return of the Articles will be taken care of by Escales in the only cases where the article delivered is different from that which was ordered or if the product is defective.
The procedure for returns is the following:
1) Send an email to the address email@example.com with your first and last Name, order number and codes of the articles that are returned, without forgetting to explain the reasons for the return.
2) Send your return to the following address:
25 Rue Royale
Returns from non-European countries must be informed by email to firstname.lastname@example.org and accepted before being sent. Our Customer Service department will respond to you within 48 hours, excluding the weekend and holidays, by sending instructions on how to proceed.
In the cases when the customer does a return in a different way than the one indicated by our Customer Service department, ESCALES will not refund the additional customs costs that could apply due to it.
To make a change of size or color, please contact us through email@example.com
RETURNS AND EXCHANGES IN STORE
It is also possible to return or exchange items in one of our following stores. We remind you that no refund will be made in store. It will be escales-paris.com who will make the refund on your credit card or PayPal account used for the payment.
In-store Returns must be previously informed by email to firstname.lastname@example.org to be accepted.
25, Rue Royale - Village Royal
Tel. +33 1 53 30 07 28
28, Rue Bonaparte
Tel. +33 1 44 07 38 54
3, Rue Allard
Tel. +33 4 94 97 08 01
1, Rue Allard
Tel. +33 4 94 97 66 94
102, Rue d'Antibes
Tel. +33 4 93 39 63 82
12, Rue Paradis
Tel. +33 4 93 87 65 80
JUAN LES PINS
133, Boulevard Wilson
Tel. +33 4 92 93 97 83
AIX EN PROVENCE
24, Place Saint Honoré
Tel. +33 4 42 26 27 76
ST-REMY DE PROVENCE
23-25 Bd. Victor Hugo
Tel. +33 4 32 62 02 35
ST-JEAN DE LUZ
37, rue Gambetta
Tel. +33 5 59 22 04 25
2, Avenue Pavie
44500 La baule
Tel. +33 2 40 60 80 83
66, Rue Saint Jean
62520 Le Touquet
Tel. +33 3 21 86 05 67
Rue de l'Eglise - Chalet du Clocher
Tel. +33 4 79 41 14 84
210, Rue Joseph Vallot
Tel. +33 4 50 54 55 55
KNOKKE LE ZOUTE
63-65 Avenue du Littoral
Tel. +32 50 62 39 76
MARBELLA (Puerto Banús)
Calle Ribera local O / número 6
Puerto Banús - 29660 Marbella
Tel. +34 95 131 99 95
Calle San Francesc, 3
Tel. +34 93 894 04 53
BAQUEIRA - BERET
Avenida Pas d’Arro 30
25530 Vielha (Lleida)
Tel. +34 97 364 09 76
QUINTA DO LAGO
Quinta Shopping - Quinta Do Lago
8135 Almancil, Algarve
Tel. +351 289 358 670
Marina de Vilamoura / Loja G
Tel. +351 289 321 681
After checking the items returned, we will immediately refund you the amount of the items and notify you by e-mail. The time required to receive the credit on your account depends on your bank and can usually last up to 10 business days.
In case of not receiving the confirmation email within 15 days, please contact the Customer Service Dept.