Free standard shipping on orders over 200 € for UE and free express shipping on orders over 500 € for the rest of the world, not included on sale orders. Your order may be subject to import duties and taxes. More information here.
We ship to UK on a Delivery Duty Paid (DDP) basis. This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.
Shipping is free for orders over 200€. If your order is below 200€, the shipping fee is 15€.
WHO IS THE DATA CONTROLLER FOR THE PROCESSING OF YOUR DATA?
The data controller for the processing of the data is ESCALES RUE ROYALE, S.A. (« ESCALES »), with Corporate Tax ID number A63121032. The contact details of ESCALES are as follows:
Postal address: Customer Service, Calle Drets Humans 35, Pol. Ind. Mas Alba, 08870, Sitges, Barcelona, Spain.
WHAT TYPE OF PERSONAL INFORMATION DOES ESCALES COLLECT?
ESCALES may collect the following personal information from users of the ESCALES website (“WEB”) through the corresponding forms: name, e-mail address, postal address, telephone number, date of birth, gender and credit card number (in the cases the customers saves it ) when the user visits the WEB, registers, places an online order, contacts ESCALES or participates in ESCALES promotions or questionnaires. In addition, ESCALES collects all the information relating to their browsing on the WEB and their interaction with the brand.
All the personal data ESCALES originate from the interested party, with the exception of contact details that may be provided to us by friends and family to send any gift voucher or other gift. ESCALES also uses personal data collected through the ESCALES network of shops
FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
The personal data of the interested party shall be processed for the following purpose, as applicable:
To manage and execute the registration on the WEB. The registration involves the drafting of user browsing profiles on the WEB. Said profiling consists of the use of the customer’s personal data and information on their browsing, such as the products viewed or added to the shopping basket, the sections of the WEB visited, the location in order to evaluate their personal preferences and/or interests to offer them WEB content, offers, services and products adapted to their profile.
To manage and execute online purchasing. We use the personal information of the customer to process and deliver their order, and inform them by e-mail and/or SMS of the status of their order.
To manage and send information on exclusive promotions, latest news and personalised information adapted to the profile, interests and needs of the interest party as a customer via e-mail, SMS or ordinary mail. The sending of this information will involve the drafting of user profiles, which consists of using the personal data, the history of their purchases, if applicable, and the browsing information on the WEB to evaluate certain aspects related to their personal preferences, in order to offer them commercial notifications adapted to their profile.
The content, products or services will be personalised to the customer in the communications, in accordance with their interests. To manage the notifications, consult the ‘Subscriptions’ section in My account.
To respond to the exercise of ARCO+ rights, queries and complaints.
To manage the notification service for when a certain garment becomes available on the WEB.
To manage and issue accreditation of sale documents: e-receipt, sales or Tax Free invoice.
To manage the WIFI service in ESCALES stores.
HOW LONG DO WE KEEP THE DATA?
ESCALES will keep the personal data only for a period that is reasonably necessary given the requirements to respond to issues that are raised or to resolve problems, make improvements, activate its services and fulfil the requirements of the applicable legislation. This means that it may keep the personal data for a reasonable time, including after the interested party has stopped using the services of ESCALES or has stopped using the WEB. After this period, the personal data will be blocked on all ESCALES systems.
WHAT AUTHORISES US TO PROCESS THE DATA?
ESCALES has the following lawful bases to process personal data:
Execution of the agreement The legal basis for processing the personal data of the interested party which is collected is the execution of the sale and purchase agreement. In this regard, the interested party is obliged to provide that data necessary for its execution. If we are not provided with this data, the sale and purchase cannot be executed.
Legal obligations The management and issue of the sales invoice is based on the legal obligation of ESCALES in its relationship with its customers.
Consent In relation to the following purposes, the legal basis for the processing of the personal data of the interested party will be the consent of the same, in cases where it has been given:
Management of the registration on the WEB.
Management of the sending of information on exclusive promotions, latest news and personalised information adapted to the profile of the interested party.
To respond to the exercise of ARCO+ rights, queries and complaints on the part of the interested party.
Management of the garment availability notification service on the WEB.
Management and issue of the following accreditation of sale documents: e-receipt and Tax Free.
Management of the WIFI service in ESCALES stores.
The withdrawal of consent of said processing on the part of the interested party shall not affect the execution of the sale and purchase agreement entered into by the same and ESCALES.
Legitimate interest In relation to the following purposes, the legal basis of the processing of the personal data of the interested party will be the legitimate interest of ESCALES:
The drafting of profiles via the browsing on the WEB on the part of a user registered on the same, in addition to all other users that have provided us with their data for any other purpose.
The drafting of profiles for the sending of information on exclusive promotions, latest news and personalised information adapted to the profile of the interested party.
The sending of satisfaction questionnaires on the products purchased or services used by ESCALES customers in order to know their opinion and improve them.
Our legitimate interest consists of being able to guarantee that our WEB remains secure, and to help ESCALES understand the requirements, expectations and degree of satisfaction of the users and, consequently, improve the services, products and brands. All these actions will be performed to improve the degree of satisfaction of the customer and guarantee a unique browsing and shopping experience.
TO WHICH ADDRESSEES CAN WE COMMUNICATE THE DATA?
The personal data of the interested party may be transferred/communicated to the following addressees:
ESCALES Group companies.
Public Administrations and Bodies whenever required by the tax, employment, Social Security or any other applicable legislation.
Other companies providing services to ESCALES:
Providers of tecnhological services
Courier communications companies.
Marketing and adverstising agencies.
International transfers of data may also occur in relation to the above transfers/communications for which ESCALES shall use the Standard Contractual Clauses adapted by the European Commission and the EU-US Privacy Shield as a guarantee of transfers to European Commission non-compliant countries. In all cases, third parties sharing certain personal data will have previously accredited the adoption of suitable technical and organisational measures for the correct protection of the same. ESCALES does not under any circumstances sell customer data to third parties.
HOW DOES ESCALES PROTECT PERSONAL DATA?
The WEB uses data security technologies such as firewalls, access control procedures and cryptographic mechanisms to prevent any unauthorised access to data and guarantee data confidentiality. To achieve these aims, the user agrees that ESCALES will obtain data for the purpose of the corresponding authentication of access controls. In addition, any transaction performed via the WEB will be executed via secure payment systems. The confidential data are transmitted directly and in an encrypted manner (SSL) to the corresponding entity. ESCALES declares that it has adopted all the technical and organisational measures necessary to guarantee the security and integrity of the personal data it processes, and to prevent the loss, alteration and/or access of the same by unauthorised third parties.
WHAT ARE YOUR RIGHTS IN RELATION TO PERSONAL DATA?
You have the following rights, which may be exercised via the e-mail address [email protected]:
Right of access You have the right to obtain confirmation whether at ESCALES we are processing personal data that concerns you, or not, in addition to how to access the personal data ESCALES possesses about you.
Right of modification You have the right to ask ESCALES to rectify the personal data whenever they are inaccurate, or to complete them whenever they are incomplete. If you are registered on our WEB, it may be easier for you to correct them directly by modifying the profile.
Right to erasure/right to be forgotten You may ask us for your personal data to be erased whenever, among other reasons, the data are no longer necessary for the purposes they were collected for.
Right to restriction You have the right to request the restriction of the processing of your data, in which case we will only keep them for the exercise or defence of complaints.
Right to data portability You have right to receive the personal data in a structured, commonly-used and machine-readable, and to transmit them to another controller whenever the processing is based on consent or on a contract, and is carried out by automated means.
Right to object You may object to the processing of personal data based on the public or legitimate interest pursued by ESCALES, including profiling. In this case, ESCALES will cease to process the data, except for compelling legal grounds or the exercise or defence of possible legal claims. Automated individual decisions You have the right not to be the object of a decision based solely on automated processing, including profiling, while produces a legal effect on you or significantly affects you in a similar manner. However, it will not be possible to exercise said right in cases where the decision is necessary for the formalisation or execution of a contract between you and ESCALES; it is authorised by the law applicable to ESCALES provided it establishes the appropriate measures to safeguard its rights, freedoms and legitimate interests; or where it is based on your explicit consent.
Right to lodge a complaint You have the right to lodge a complain to the Spanish Data Protection Agency. To make the application, we may ask you to accredit your identity.
Protecting your personal details is a top priority for us. For this reason, Escales Shop Online uses Secure Socket Layer (SSL) encryption for every transaction in order to ensure that your order is secure. Credit card information is never stored.
ESCALES RECYCLABLE PACKAGING
All orders are carefully wrapped in our exclusive signature blue gift box*, which is recyclable, or in our iconic ESCALES striped bag.
ESCALES also offers you the possibility of adding a personalised card to your order.
*not included on small accessories and sale orders
Free standard shipping on orders over 200€ for UE countries and free Express shipping on orders over 500€ for the rest of the world. + INFO
*not included on sale orders
RETURNS & EXCHANGES
If you are not satisfied, items can be exchanged or returned within 60 days. Possibility to schedule a pickup. +INFO